These FAQs have been put together to provide a quick reference for some of the most common topics you might be interested in knowing about your community. Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions / links to get an answer. Our top 10 questions are based on statistics taken from our Customer Contact Centre, so hopefully that’s the best place for you to start looking.

Someone is making a lot of noise and it’s disturbing my sleep. How do I get them to stop?

You may contact Community Security on 04 308 955, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on +971 4 269 2222 or 999 for emergencies.

I want to carry out some alterations to my property. Do I need to seek permission?

Yes. Please refer to Alterations factsheet or contact alterations@emaar.ae

My neighbour's friend stays over and parks his car in the visitors’ parking space every night. Is this allowed?

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact Community Security on +9714 308 9555.

Can I hire a member of staff on a part or full time basis?

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. For more information please refer to the Household staff factsheet.

I have some old furniture that I would like to get rid of. It is far too big to fit into my garbage bin. What can I do?

You may contact our service provider, Dulsco on 800 WASTE (92783) or any other other company of your choice.

Am I allowed to wash my cars in my private carport?

You need to maintain caution when washing your villa garage or vehicles. Avoid excessive use of water as it leads to water overflowing into the common areas. Harsh and corrosive cleaning agents play a major role in causing damage to the roads and pathways. If you do wash your carport or car, please sweep up any dust, sand of dirt from the area first and dispose of it in your dustbin before you begin washing.

Do we have 24 hours security? And is there a 24 hour hotline number?

Yes, there is a 24/7 security helpdesk available at Arabian Ranches. For any concerns, you may contact Community Security on 04 308 9555.

I want to organise a party/barbecue on the common area/in the park of our community. Do I have to inform anyone? How can I do it?

Please refer to the Community Rules, clause 3.1.6, which states that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the Community Manager. Please email communities@ecm.ae to tell us details of the date, time, venue and number of guests. We encourage you to contact ECM at least one week in advance of your intended event. A deposit may be required and the homeowner/tenant is liable to pay any costs associated with damage to the common areas or cleaning as a result of the function. Please adhere to the following guidelines when enjoying the common area facilities:

  • Please do not conduct any activities that may disturb other residents as you may be requested to discontinue your party if we receive complaints
  • Do not use inflatable play items or any equipment that requires the use of power extensions as these could prove to be a safety hazard
  • The serving of alcohol or related items is prohibited at all times
  • Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be not liable for any unfortunate accidents or claims
  • The area should be cleaned and all personal belongings/party materials/items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers
  • You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued
  • Neither ECM nor our service provider will be held responsible for loss of any personal effects
  • Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music / noise is not recommended as it may disturb neighbouring villas
  • Parking on pavements, gardens or any lawn area, and anywhere that obstructs a pedestrian's right of way or access to a villa, is strictly prohibited. Violating vehicles will be towed away at the vehicle owner’s expense

ECM / Security possess the complete authority to halt any activity which does not adhere to the above guidelines and does not comply with the Master Community Rules.

How is the Community Service Fee calculated?

Our budgeting team considers the following aspects when calculating the Community Service Fee (CSF):

Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.

Resource allocation on site
We periodically review resources on site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.

Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance, financials and cost savings. This helps us to determine future budgets and predict expenses.

Capital assets evaluation (maintenance, repair and replacements)
Capital assets that are no longer under manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and / or similar items, supports the overall infrastructure of the community. So we make allowance in our budget for the upkeep of these items, thus ensuring the community has sufficient funds available during times of emergency and / or when replacements are required.

Provision for doubtful debts
This amount allows for the setting aside of a small portion of CFS collections as provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism and we take this step to strengthen the financial position of the community.

Surplus / deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year. This allows us to maintain our funds at an optimum level to cater for every eventuality and serve the community to the highest standards.

Why levy a Late Payment Fee?

As stated in the Sales and Purchase Agreement, payment of the CSF in full and on time is the obligation of every homeowner. Failure to comply will result in the levy of a Late Payment Fee (LPF). Delayed / non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services and whilst we make financial provision to cover every contingency, timely payment of the CSF is vital to uphold the high standard of living you expect in your community.

Therefore, we will charge 1% per month on any amount overdue after the CSF Invoice date as a deterrent for homeowners who might default on their payments. We would like to add that all Late Payment Fee collections are reflected as income for their respective communities and go into the Community Service Fee account. Emaar Community Management does not benefit from this income in any way whatsoever.

I want to park in a section of the driveway that’s common property. Can I get permission to do this?

As a visitor you are only allowed to park for up to four hours.

My neighbour's friend stays over and parks his car in the visitors’ parking space every night. Is this allowed?

Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact Community Security on +9714 308 9555.

Am I allowed to wash my cars in my private carport?

Washing your car in your villa carport is not permitted, as use of water leads to sunken carports, while overflow onto common areas causes collapsed payments and damaged roads. Harsh and corrosive cleaning agents also play a major role in causing damage to the roads and pathways. If you do need to clean your car, use damp cleaning methods and eco-friendly cleaning products whenever possible.

I want to get a dog. Do I need permission from the Owners Association?

You may keep pets in your unit but you must comply by the Community Rules, clause 2.4, in addition to Dubai Municipality guidelines.

If I don’t remove my pet’s waste myself, what will you do?

A Notice of Violation will be issued to violators who do not clean up after their pets as this issue affects the hygiene and cleanliness of the community.

Are there any pets that are not allowed?

You are not permitted to keep any animals in your home that are not deemed as household pets. Examples of these are poultry, cows, goats, sheep, horses, swine or wild animals. Please refer to the Community Rules, clause 2.4 for more information.

Someone is making a lot of noise and it’s disturbing my sleep. How do I get them to stop?

You may contact Community Security on 04 308 9555, 24 hours a day or involve the local authorities for further escalation – call Dubai Police on +971 4 269 2222 or 999 for emergencies..

My neighbour’s dogs bark loudly during the early hours of the morning and despite many verbal requests, this problem has not been resolved. What else can I do?

You may contact Community Security on 04 308 9555, 24 hours a day or involve the local authorities for further escalation – call Dubai Municipality on 800 900 or +971 4 221 5555.

I want to organise a party / barbecue on the common area / in the park of our community. Do I have to inform anyone? How can I do it?

Please refer to the Community Rules, clause 3.1.6, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner / resident hosting the event. For larger numbers of guests, residents must first obtain permission from the Community Manager. Please email communities@ecm.ae to tell us details of the date, time, venue and number of guests. We encourage you to contact ECM at least one week in advance of your intended event. A deposit may be required and the homeowner / tenant is liable to pay any costs associated with damage to the common areas or cleaning as a result of the function. Please adhere to the following guidelines when enjoying the common area facilities:

  • Please do not conduct any activities that may disturb other residents as you may be requested to discontinue your party if we receive complaints
  • Do not use inflatable play items or any equipment that requires the use of power extensions as these could prove to be a safety hazard
  • The serving of alcohol or related items is prohibited at all times
  • Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor Emrill will be not liable for any unfortunate accidents or claims
  • The area should be cleaned and all personal belongings / party materials / items removed. In the event the premises are left unclean, you will be liable to pay cleaning charges as quoted by our service providers
  • You will also be liable to pay for any damage to the premises and a Notice of Violation may be issued
  • Neither ECM nor our service provider will be held responsible for loss of any personal effects
  • Please bear in mind you are within a community and so we request you and your guests ensure that the noise level is kept to a minimum and controlled. Loud music / noise is not recommended as it may disturb neighbouring villas
  • Parking on pavements, gardens or any lawn area, and anywhere that obstructs a pedestrian's right of way or access to a villa, is strictly prohibited. Violating vehicles will be towed away at the vehicle owner’s expense

ECM / Security possess the complete authority to halt any activity which does not adhere to the above guidelines and does not comply with the Master Community Rules.

I am planning to hold a thanksgiving party by our community pool. What are the conditions?

Due to safety reasons the community swimming pools cannot be used as a venue for your proposed party.

Can I use fireworks for my son’s birthday party?

No. Due to health and safety reasons, fireworks cannot be used as this is in direct violation of the Community Rules, clause 2.5.

We are in the process of sponsoring a maid. Can you issue a temporary entry permit to another maid?

Yes, we can. However, the temporary maid must be sponsored by a registered labour supply company.

I would like to hire a gardener working on the community park to work on my garden. Can I do this?

You may contact the service provider directly. Before you do so, please refer to our list of Unwelcome contractors.

Can I hire a member of staff on a part or full time basis?

Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. For more information please refer to the Household staff factsheet.

I would like to hire a part time / full time maid on a regular basis who is on someone else’s sponsorship. Can this person be issued with an entry permit to the community?

According to local law, a person can only work for you as maid or another household staff member, if he / she is sponsored by you OR if you hire the services of an individual through a reputable agency. You cannot employ a person on someone else’s sponsorship, even if they obtain an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities.

Questions from household staff

My employer has no objection to my husband coming to stay with me every weekend and on other holidays. Can he be issued with an Entry Permit?

Your husband does not need to be issued with an Entry Permit pass as he is considered a guest of the resident. Please note: maids’ husbands are not allowed to work inside the community.

My husband stays with me permanently at the accommodation provided to me by my employer. Does he need to obtain an Entry Permit?

Yes. Your employer (the resident) is required to provide the following documents while applying for your husband’s Entry Permit.

  • Two passport sized photographs
  • A copy of his valid passport and visa page
  • A copy of a valid labour card

For more information, refer to the Access guidelines. Please note: maids’ husbands are not allowed to work inside the community.

I have friends in other communities and would like to visit them occasionally. Do I need to obtain an Entry Permit to enter other communities?

No. You do not need to obtain an Entry Permit to enter other communities as you are considered a visitor. However, please note that you must carry with you ID Card issued by your community at all times when you are out.

I want to work in villas other than my sponsor’s on a part time basis. Can I do so?

No. According to local law, it is illegal to work for anyone else other than those in the household who sponsor you.

How do I dispose of household trash?

Please ensure that household waste is properly stored in the designated wheelie bins or garbage bags beside the bin until collection. Our waste collection service provider will collect rubbish from your property three times per week.

Please do not place garbage bags outside your property, but ensure they remain within the premises of your villa.

Who is responsible for looking after the domestic bins?

You are. Residents are responsible for putting their own bins out, bringing them in and keeping them clean.
For more information please refer to the Community Rules, clause 2.6

My bin is old and worn out. Whose responsibility is it to replace it?

It is your responsibility to replace your bin. You may contact our service provider, Dulsco on 800 WASTE (92783) or any other other company of your choice.

I have some old furniture that I would like to get rid of. It is far too big to fit into my garbage bin. What can I do?

You may contact our service provider, Dulsco on 800 WASTE (92783) or any other other company of your choice.

Are there any recycling facilities in the community?

Any recyclable items such as paper, cardboard, plastic bottles, bags, glass, and aluminium containers can be placed in the recycling bin assigned to your villa. You may contact your Community Manager on communities@ecm.ae to request for a recycling bin and place it within your villa premises for scheduled collection.

Home maintenance

I’ve hired an AC service provider for an annual inspection and maintenance. Can the workers enter the community undisturbed?

Yes, any service provider is allowed to enter the premises of the community on the condition that he / she complies with the Community Rules. For further information please refer to Types of Entry Permits.

Garden maintenance

Who is responsible for pruning trees on my property?

If the trees are common property, it is the responsibility of the Owners Association. However, if they are part of your unit, you are responsible for their maintenance, as the occupier.

I want to use the garden area outside my unit just for myself. Can I do this?

If it is part of your unit / villa, yes. If it is common property, you need to seek permission at communities@ecm.ae

Can I do anything I like to my back yard?

If your back yard is part of your unit / villa, you can do anything as long as it doesn’t breach the Community Rules.

The trunks of the trees outside of my villa encroach upon my property. Can I trim them myself?

If the tree is on a common area, we will instruct our landscaping service provider to prune the overgrown trunk. However, if the issue is pertaining to your neighbours’ property, we can issue them a notice to request they prune the overgrown tree. Please contact communities@ecm.ae

Can I allow my shrubs and trees to grow as much as they can, provided they do not encroach onto my neighbour’s property?

The shrubs and trees within your property must be maintained as per the Community Rules, clause 5.1 available here

I have noticed some damage to one of the common areas. What should I do about it?

There are a number of things you can do:

  • For urgent matters, please contact Community Security on 04 308 9555
  • For non-urgent issues, the easiest way to tell us is to iREPORT it. Please refer to iREPORT and follow the four simple steps described
  • Call us on 800 EMAAR(36227)
  • Or email us at communities@ecm.ae

If the issue pertains to structural defects, you may visit our Customer Care Department located at Emaar Square, Building 2, Ground Floor, in Downtown Dubai. For accidents or claims, please contact the local authorities by calling Dubai Municipality on 800 900 or +971 4 221 5555.

What if the damage was accidental rather than caused by negligence? Is there a difference in whose responsibility it is?

The community must repair common property and a homeowner must repair their unit whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.

Some of my possessions were in my garage or storage room and they have been damaged. Who is responsible?

The unit owner or occupier is responsible for things inside their unit. They may be able to claim on their contents insurance policy.

What insurance should the Owners Association maintain?

As required by Jointly Owned Property Law regulations and directions, the Owners Association must maintain a minimum level of insurance. This includes:

  • Property insurance
  • Public liability
  • Fidelity guarantee
  • Board members’ liability
  • Temporary accommodation
  • Machinery breakdown

Your community is insured for accidental, physical loss, damage or destruction to the common property. The perils covered include but are not limited to fire, lightning, aircraft damage, explosion, earthquake, riot, strike, malicious damage, storm, flood as well as bursting or overflowing of water apparatus/tanks/pipes.

Cover is also extended to include the cost of rent for alternative accommodation up to AED 100 million in the annual aggregate across all Emaar communities; in addition to public liability insurance coverage for injury to third parties for loss of or damage to third party property.

Finally, we have you covered against political violence. Your community is insured against loss or damage liability for injury to third parties or for loss of or damage to third party property by an act or series of acts of sabotage and terrorism, malicious damage, riots, strikes, civil commotion, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, coup d'etat, insurrection or mutiny and war.

Important: Insurance coverage excludes loss or damage to homeowner's/tenant's private plot, villa and personal belongings.

Do I have to insure the contents of my unit?

While there is no obligation to do so, it is highly recommended that you take out adequate insurance on the contents of your unit. The insurance maintained by the Owners Association only covers the common areas of the community. Therefore, contents such as your furniture, electrical appliances, curtains and carpets would not be covered. Homeowners can suffer major losses if their personal property is not insured if there is a fire, unexpected events, natural calamities, water damage or even accidental damage.

Contents insurance usually covers the paint finishes on your walls and ceilings too, which are not covered by the Owners Association insurance.

So please make sure you protect your home and belongings against the unexpected, with a simple, straightforward insurance policy. Insuring household contents can be done easily by opting for a home insurance plan – applying for one is simple. Often all you need to do is complete a proposal form including your name, location of the property and the sum you wish to insure your home for – usually insurance companies offer guidelines for this and you can add up the value of the contents of your home for a comparison too. We encourage you to contact any local insurance company, broker or bank that offers home contents insurance.

Please refer to the Community Rules, clause 2.8.10.

I want to carry out some alterations to my property. Do I need to seek permission?

Yes. Please log on to eservice.emaar.com and log your request.

Can I make an extension to my existing carport?

Any alteration to the villa has to be approved by Emaar. Please contact 800 Emaar (36227) for further details and to begin the necessary approval process.

Can I do my own repairs to common property?

No. Please contact your Association Manager at communities@ecm.ae

There is a burst pipe in my bathroom. Whose responsibility is it to fix it?

If the problem is in a boundary wall, the Owners Association is responsible. If it is in an internal wall, then it is the unit owner’s, unless the pipe services more than your unit, in which case the responsibility reverts back to the Owners Association.

The water from the shower is not draining away. What shall I do?

Please contact your maintenance company or in cases proved to be a blockage in the common area drain line, contact your Association Manager at communities@ecm.ae

The electricity inside my unit is not working or has been cut off. Whose responsibility is it to fix it?

Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for payment of their own electricity bill. The supply of electricity from the main line into the building to your unit is the responsibility of the Owners Association.

Where does the money for repairs of common property come from?

Community Service Fees paid by homeowners cover the repair costs and maintenance of common areas.

What is a Notice of Violation?

A Notice of Violation is a formal citation that a Community Rule or permit condition has been violated. There are financial penalties too, which vary according to the severity of the violation.

For further details about Notices of Violation and the penalties attached to them, please see Notice of Violation and penalties.

What do I do if I receive a Notice of Violation?

As mentioned in the Notice of Violation, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future. You may also contact ECM on 800 EMAAR or email us at communities@ecm.ae  for any clarification you might require.

What happens to the money I pay as a fine?

The fine you pay is deemed as community income and is credited to your community’s Capital Reserve Fund.

Where is ECM office located in Arabian Ranches?

Our Emaar Community Management Office is located between Al Reem 2 and the Skate Park and is open Sunday to Thursday, between 8am and 4:30pm.

Click here for location map. 

I have rented my unit/villa. Do I have to inform anybody about new tenants inhabiting my property?

Your community has an established ‘Move in and move out’ policy. The objectives of this policy are to ensure:

  • Current contact information for all occupants is kept up to date
  • We have the necessary information for assistance to residents with special requirements, in cases of emergency evacuation
  • To ensure that any damage to the common areas is recorded and dealt with promptly
  • A smooth move into/out of the community for homeowners/tenants

If moving into/out of the community, you must provide a completed Property Move In Form, at least five business days before the scheduled move. You may download the form from the Forms section.

It is important that we have your contact details to reach you in the event of:

  • Emergency situations such as fire, flood or earthquake
  • Water leaks pertaining to your unit
  • Activation of fire alarms from within your unit
  • Smoke detector maintenance to be carried out within your unit
  • Parking issues

Can I rent out my villa/apartment for short stays?

No. This is considered a violation of Community Rules, clause 2.8.5 available at ecm.ae

Ants have been entering my property from the common area. What can be done about it?

Please contact us on 800 Emaar (36227) or write to us at communities@ecm.ae and we will instruct the community pest control service provider to investigate and take the necessary action. Please refer to the Community Rules, clause 5.2.

How can I pay my Community Service Fee?

There are various ways you can pay the Community Service Fee relating to your property:

  • By cheque
  • Online payment
  • Emaar e-Service
  • Visit our Credit Control Department in Emaar Square
  • Bank transfer

For further information refer to our CSF payment factsheet.

What if people do not pay their Community Service Fees?

Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, waste collection, street lighting and irrigation.

CSF defaulter awareness campaigns as well as the suspension of non-essential services such as waste collection have proved useful measures in boosting the collection of outstanding dues. In some cases, a debt recovery agency has been appointed to supplement our actions. The Owners Association can also restrict certain approvals for unit sales and alterations until the outstanding Community Service Fees have been paid. Please refer to Owner’s Association Constitution.

Why levy a Late Payment Fee?

As stated in the Sales and Purchase Agreement, payment of the CSF in full and on time is the obligation of every homeowner. Failure to comply will result in the levy of a Late Payment Fee (LPF). Delayed / non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services and whilst we make financial provision to cover every contingency, timely payment of the CSF is vital to uphold the high standard of living you expect in your community.

Therefore, we will charge 1% per month on any amount overdue after the CSF Invoice date as a deterrent for homeowners who might default on their payments. We would like to add that all Late Payment Fee collections are reflected as income for their respective communities and go into the Community Service Fee account. Emaar Community Management does not benefit from this income in any way whatsoever.

What are the components of the Community Service Fee?

The Community Service Fee (CSF) is each owner’s annual contribution towards his/her share of the common expenditure of the community. The CSF rate is determined based on the estimated annual expenditure of the community for the operation and maintenance of the common property as well as its share towards the Master Community.

The Community Service Fee consists of the following four components:

  • General Fund
  • Capital Reserve Fund
  • Special Levy
  • Master Community Levy

General Fund
The General Fund consists of the day to day operating and administrative expenses used to maintain your community, whether you live in an apartment or villa. Operational expenses include, but are not limited to, the maintenance, utility costs and management of the following:

  • Common areas including infrastructure, landscaping/irrigation and water features; general as well as specialised cleaning; pest control; and civil works such as painting, tiling, masonry and carpentry
  • Common area lighting, which includes streets, walkways, parks, tennis and basket ball courts, swimming pools and the skate park.
  • Common and shared recreational areas such as swimming pools, parks, tennis and basket ball courts, swimming pools and the skate park. 
  • Waste collection (where applicable)
  • Firefighting equipment
  • High and low voltage systems and networks (including earthing)
  • Generators and associated facilities
  • Domestic water and supply systems/networks
  • Mechanical, Electrical and Plumbing assets (MEP)
  • Signage – its design, manufacture and placement within the community
  • Access control systems
  • Community security and control rooms
  • Periodic upgrades and/or replacements of non-capital equipment and consumables
  • Monitoring/supervision personnel including swimming pool lifeguards and security staff
  • Mailbox service (where applicable)
  • Compliance with statutory requirements and/or related internal policies, which includes water quality testing and monitoring, cleaning, security, waste management, insurance, noise levels, swimming pools, firefighting equipment, pest control and management

Administrative expenses include, but are not limited to, the maintenance, utility costs and management of the following:

  • Community events and awareness campaigns
  • Statutory fees and permits
  • Common area insurance
  • Auditor’s fees
  • Communication charges such as printing, SMS and postage
  • Legal and professional fees
  • Management costs
  • Bank charges

Capital Reserve Fund
The Capital Reserve Fund has been established for the costs incurred in the repair and replacement of capital items no longer under warranty. Examples of this would be swimming pool maintenance, gatehouses or elevator motors (in the case of apartments). It is vitally important to have a robust fund to guarantee not only the smooth running of the community but this also ensures property values are maintained well into the future.

Special Levy
The Special Levy is a one-off charge for items not in the design or those not covered under the General Fund.

Master Community Levy
A Master Community Levy is charged to each community and other non-residential entities – for example: schools, clubs and retail areas within a Master Community. This charge forms part of your CSF and covers items such as sewage treatment plants, maintenance of the Master Community infrastructure including roads, bridges, underground services, storm drains, sewage lines and pavements. In other words, the Master Community Levy goes towards maintenance of areas that are not part of any particular community but are common to the Master Community and shared by all.

I would like to commend a member of your staff. How can I do this?

We’d love you to tell us when you feel a member of our staff is worthy of your praise, whether it be a service provider, community co-ordinator, Association Manager, cleaner or landscaper. Please email us at communities@ecm.ae and tell us about it!

Do we have 24 hours security? And is there a 24 hour hotline number?

Yes, there is a 24/7 security helpdesk available at Arabian Ranches. For any concerns, you may contact Community Security on 04 308 9555.

Are there designated smoking areas in my community?

No. There are no designated smoking areas in the community.

Can I use the common area notice board?

The notice board located at the community swimming pool cannot be used by residents. It is solely for the use of Emaar Community Management to display information relevant to the community.

How can I contact a particular department within Emaar?

If you would like to speak to someone in a specific department of Emaar, please click on the link below for more information:
http://www.emaar.com/index.aspx?page=contact

Can I install light decorations around my villa during festivals / holidays?

Yes. You may add decorative lights to your home for a period of up to 10 days either side of the festival / holiday. For more information, please refer to the Community Rules, Clause 6.4.

Can I install ‘For Rent’ signage in the visible areas of my property?

The addition of any signage must be approved by Emaar. Please contact 800 Emaar (36227) for further details. You are however allowed to install ‘For sale / lease / rent’ signage on your villa but please ensure it conforms to the criteria below:

  • One sign per unit may be posted, placed in the ground, near the garage or near the front door, within the homeowner's lot
  • Signage can be no more than 90cm x 65cm in size
  • Signage can be placed no higher than 170cm from ground level
    OR the maximum height of the sign from your compound wall can be up to 120cm, whichever is higher.